CO2 Reduction Privacy Policy

At CO₂ Reductions, we care about your privacy and want you to know that we will properly handle all of your information. This policy statement tells you what information we collect, why we need it, and how we use it when you visit our website or apply for government-funded grants.

What Information We Gather

We may ask for the following when you apply for our services:

• Your name, phone number, email address, and address are all basic contact information.
• Information about the property, such as the EPC rating and the heating system
• Information about who can get benefits, such as income, benefits, or landlord approval if you’re renting
• Technical information like your IP address and the type of browser you use (through cookies)

How We Use Your Data

We only use your information to give you the services you asked for. This includes:

• Finding out if you qualify for grant programs
• Handling applications and setting up surveys or installations
• Staying in touch with you about your application
• Making our website and services better
• Following the law or rules

Giving Out Information

We do not sell your information. We only share your information with:

• Installers and surveyors who are certified and work on your application
• Government agencies and energy companies that run the programs
• Reliable service providers who help us with our systems and website
• Everyone we give data to has to keep it safe and only use it for the purposes we say they can.

Your Rights

You have control over your data. You can:

• Ask us what we know about you.
• If anything is wrong, ask for corrections.
• Ask us to delete your information (if it’s legal).
• Say no to some uses of your data
• Take back your permission for marketing at any time.

Keeping Data Safe

We take the right steps to protect your data. We do everything we can to keep your information safe from loss, misuse, or unauthorised access, even though no online system can be 100% safe.

Get in touch with us.

Please get in touch with us if you have any questions about this Privacy Policy or how we use your data:

Email: info@co2reductions.com

Call us at 0800 999 1400.

We aim to answer all questions about privacy quickly and fairly.

Last update: 26 September. As our services or the law changes, this policy may be changed.